Privacy Policy for AMN Delivery
Last Updated:September 3, 2026
Welcome to AMN Delivery. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and delivery services (collectively, the "Service").
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.
1. Information We Collect
To provide you with a seamless delivery experience, we collect the following types of information:
- Personal Identification Information: Name, email address, phone number, and account password.
- Delivery Information: Physical addresses, building details, and delivery instructions.
- Geolocation Data: We collect real-time location data from your device to track deliveries, provide accurate ETAs, and optimize driver routes. (You can manage location permissions in your device settings).
- Payment Data: Payment card details, billing address, and transaction history (processed securely through our third-party payment gateways).
- Device and Usage Data: IP address, device type, operating system, app usage patterns, and crash reports to help us improve app performance.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill your delivery orders.
- To track drivers and provide real-time updates on your order status.
- To communicate with you regarding your orders, account, and customer support inquiries.
- To process payments and prevent fraudulent transactions.
- To improve, personalize, and expand our delivery network and app functionality.
3. How We Share Your Information
We may share your information in specific situations to ensure your delivery is completed successfully:
- Delivery Partners (Drivers): We share your name, delivery address, phone number, and specific delivery instructions with our drivers so they can deliver your order.
- Merchants/Vendors: We share order details with the restaurants or stores preparing your items.
- Service Providers: We share data with third-party vendors who assist us with payment processing, cloud hosting, data analysis, and customer service.
- Legal Obligations: We may disclose your information where legally required to do so in order to comply with applicable law, governmental requests, or judicial proceedings.
4. Data Security
We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.
5. Your Privacy Rights and Choices
Depending on your location, you may have certain rights regarding your personal data:
- Account Settings: You can review and change your personal information by logging into your account settings.
- Location Tracking: You can enable or disable location tracking via your mobile device's operating system settings. Note that disabling location tracking may impact the functionality of the delivery service.
- Account Deletion: You may request to delete your account and associated personal data by contacting our support team.
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.
7. Contact Us
If you have questions or comments about this Privacy Policy or our data practices, please contact us at:
AMN Delivery
Email: info@amndelivery.com
Phone: +251911058179
Address: Addis Ababa